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Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Has my order shipped?
  Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I track my item?
  We always provide necessary info for tracking shipments – tracking number and link on carrier's website, you can find it on your order in "My Account", or in our notifications. You should enter tracking number on carrier's website that to view tracking history of your item. Also you can track your item on local post service when it will be imported.
Item is missing from my shipment or is broken. What solution can you provide?
  As we declare in our terms - all shipments are insured, so we make refund or send replacement as buyer wish after confirmation these cases from carrier.
My order never arrived. What should I do?
  All shipments are insured so you don’t need worry about it. When we will receive confirmation from carrier that shipment is lost, we will make refund or send replacement as you wish.
What are my shipping charges?
  Postage fees are calculated based by weight of order and are noted in Shipping Method section of Checkout.
What is estimated delivery time?
  Estimated delivery time is sum of processing time and shipping time for selected methods of delivery. For example, you select USPS to destination US - so estimated delivery time will be 3 working days (our typical processing time) plus from 5 to 10 working days for shipping time, total will be 8-13 working days. Please pay attention that should calculate only working days excluding weekends and holidays, also important thing that’s timeframe of delivery will begin from next working day following after date of payment.
When will you ship my order?
  Item(s) are usually shipped within three (3) business days of receiving cleared payment.